ITZ Cash has sent out a strong warning to its franchisees (ITZ Cash Worlds), asking them not to employ illegal and unethical practices while dealing with customers of IRCTC. An anonymous tip pointed us towards a circular on the ITZ cash website, sent to vendors. Naveen Surya, MD of ITZ Cash informed MediaNama that action has been taken against 100-200 franchisees in the last one year, and it has a team of field staff to ensure that franchisees abide by norms. The irregularities in bookings has been mainly reported for Tatkal railway tickets, which are used for last minute railway bookings (bookings for which open second day from the date of booking), see a high demand. Last year, the Railways had barred agents from making bookings between 8am to 9am on the IRCTC booking portal, to facilitate other passengers. The Itz Cash Circular To Franchisees According to the circular that ITZ Cash sent to franchisees, it has informed that IRCTC has reported certain activities including: - Charging fees to customers in excess of the fee prescribed by IRCTC. - Changing/editing the value of the ticket to show higher fare than the actual fare - Creation of dummy user profile (personal login IDs) on IRCTC Web portal www.irctc.co.in (B2C) as a passenger and book TATKAL Railway e-Tickets for their customers and make commercial use of the IRCTC web portal which is only meant for end customers for self use. - Booking TATKAL Railway e-Tickets during agent restricted time 8.00 a.m. to 9.00 a.m.…
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