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Telcos Told To Not Reject MNP Requests On Small Dues & Contractual Obligations

Most telecom operators (telcos) have been claiming that MNP has not had a significant effect on their business. However, if the observations of the Telecom Regulatory Authority of India (TRAI) are anything to go by, it seems they have been busy rejecting porting requests, defeating the whole purpose of the move. After getting a large number of complaints about rejection of MNP requests from subscribers, the TRAI has now directed telecom operators not to reject porting requests on flimsy grounds; apparently, telcos were rejecting porting requests for outstanding amounts as low as Rs 0.13, when they could adjust it in the subscriber's next bill. Also, a lot of porting requests were being rejected by operators on grounds that the mobile number was a premium/vanity number. The TRAI has said, that " since numbering resource is allocated free of charge by the licensor, service providers are not justified in putting any condition for retaining premium numbers under the garb of contractual obligation." TRAI Guidelines It has directed all telecom operators not to reject porting requests if: - The outstanding payment due from the subscriber, in the previous paid bill, is less than Rs 10, which the service provider may include in the subsequent bill of the subscriber without any penal charges. - On the grounds of contractual obligations, except in case of: * A Post-paid connection with a bundled handset with contract, with an exit clause and the subscriber not complying to the clause. * A Corporate connection with an exit clause and…

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