I spent 2 hours 3 minutes and 22 seconds on a customer care call with Airtel yesterday, most of it on hold. Someone even checked, and the Guiness Book of World Records told us that they don't have a record for such category. I could have hung up any time, but wanted to see how long I'd be put on hold; it's a second number, and prepaid at that; so I just left the speaker on and let it ring on and on. Airtel did call on my primary number and offer to address the issue, but I wanted to see how long I was kept on hold. I've never faced this as a post-paid customer - in fact, my experience with Airtel's post-paid customercare is such that I've recommended them just on that basis; the connectivity used to be good too. I wonder now if there's a separate set of norms for prepaid and postpaid. Surprisingly enough, though, the call didn't drop. But is this the case with other operators as well? Do tell. Maybe it's just unfortunate for Airtel that I'm an Airtel customer, and am writing about it here. In any case, customer service and network coverage are differentiators, and we have for you visualization of data related to customer care and network coverage, based on TRAI's report for the Quarter that ended on 31st December 2010. Check how your telecom service provider performs: - Network quality parameters (the call drop and network congestion levels are rather high)…
Please subscribe to MediaNama. Don't share prints and PDFs.
You May Also Like
News
Google has released a Google Travel Trends Report which states that branded budget hotel search queries grew 179% year over year (YOY) in India, in...
Advert
135 job openings in over 60 companies are listed at our free Digital and Mobile Job Board: If you’re looking for a job, or...
News
By Aroon Deep and Aditya Chunduru You’re reading it here first: Twitter has complied with government requests to censor 52 tweets that mostly criticised...
News
Rajesh Kumar* doesn’t have many enemies in life. But, Uber, for which he drives a cab everyday, is starting to look like one, he...