"Our experience (of Social Media) with the Public Diplomacy division has been transformational, and given the events in Egypt and Libya, we have to be there," Navdeep Suri, Joint Secretary (PD), Ministry of External Affairs, said at the Gov 2.0 conference held in Delhi last week. Suri said that the image of India's foreign office has been that they're "fuddy duddy", and they joined Twitter and Facebook with the intent of building a positive narrative about india, development partnerships, and create Friends of India communities via facebook." More importantly, it was about communicating quickly, setting the agenda, get feedback and improve the interface between government and citizens: a focus on greater responsiveness and accountability. "We started with Twitter in July, and have 7000 followers. We got reactions spontaneously, many of them positive and welcoming because people had low expectations from…
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