A switch among voice based VAS companies from DTMF to speech recognition based services appears to be in progress - Nuance Communications yesterday announced deals with One97 Communications and Comviva. Last year, Nuance had tied up with OnMobile Global, which had subsequently acquired Telisma Inc, another speech recognition company. One97 Communications will offer services that use Nuance's speech recognition technology to telecom operators and enterprise customers. More importantly, the company will replace its existing DTMF based (where you have to key in a response) content search platforms and out-bound dialers with speech recognition based service. "The deployment on voice portals has already begun, and systems which are a cost to the operator will be rolled out subsequently. More than 95% of CRBT (Caller Ringback Tones) customers must have been acquired by us. We were limited by the DTMF option, and…
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