Bharat Interface for Money (BHIM), the payments app launched by the NPCI Indian government last week is full of bugs, and lacks language support for most Indian languages, which means that it is inaccessible for those users in India who do not have the ability to write English or Hindi. This is probably the first bank-independent UPI application, though it's worth noting that the application does not allow multiple bank accounts. The government should leave app development to the developers. Some issues: 1. Bugs, transactions and log-in failures: While trying to register my phone number, BHIM sends out an SMS from my phone costing 0.38 paise to verify my number. However on the first 3 tries the app returned a message saying “Verify Mobile Failed”. I was able to register my phone number only after 3 failed attempts. Apart from this, I was not able to make any transaction via the app since the app did not allow me to register with my bank account that I hold with AXIS Bank. After 3 re-installs and several attempts later the app returned an error stating “Transaction Declined”. We aren’t the only ones facing such log-in/transaction failures: https://twitter.com/prasunamrita/status/815638876194639872 https://twitter.com/Gautamprajapati/status/815588253533401089 The reviews on the Google Play store indicate problems as well. 2. BHIM app does not have multilingual support outside of English and Hindi: BHIM cannot be an application that brings digital payments to the masses because it lacks Indian language support outside of English and Hindi. Note that the government had earlier mandated all mobile…
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