tinyowl-serviceupdate

Mumbai based online food delivery app TinyOwl has shut down its food delivery operations in all its cities except some areas of Mumbai, where it will continue delivering food through its app. The company sent its users a “service update”, which was visible in Pune as well. Previously, according to the company, it delivered in Ahmedabad, Delhi-NCR, Chennai, Jaipur, Nagpur, Bangalore, Lucknow, Navi Mumbai, Chandigarh, Hyderabad and Mumbai.

We’ve written to TinyOwl for further information and will update this if we hear from them. TinyOwl’s co-founder Harshvardhan Mandad spoke with MediaNama about it’s plans with Roadrunnr and the delivery business. Read it here.

MediaNama tried accessing the app through multiple locations in Hyderabad, Nagpur, Pune, Gurgaon and Bangalore, all of which carried “Temporarily closed for service improvement” messages. It’s “service update” message in the app said that the company is working on “improving its delivery experience” but is “committed to return” with a better product in the “near future”.

TinyOwl states that it will hold on to user data like addresses, debit/credit cards etc. but does not say if users can sign into the account using these details in the future, if the occasion arises.

tinyowl_gurgaon

The merge with Roadrunnr?

Earlier this month, we wrote about the possibility of TinyOwl merging with Roadrunnr, a logistics startup, and launching a consumer facing product called Runnr, which could also possibly offer bike-taxi services. For the year ended 31 March 2015, TinyOwl reported revenues of Rs 43.99 lakh, and a loss of Rs 25.10 crore. The companies (TinyOwl and Roadrunnr) have Nexus Ventures and Sequoia Capital as common investors.

Past troubles: In November 2015, TinyOwl shuttered operations in Pune, Hyderabad, Delhi and Chennai. At this time, Gaurav Choudhary, one of TinyOwl’s co-founders was held hostage by TinyOwl’s Pune employees demanding their dues and an explanation of the shut down. In the same month, the company had laid off over 100 employees in the company’s second round of layoffs that year, after laying off around 160 employees in August “to increase efficiency, productivity and re-direct our diverse talent to focused departments, providing the best innovative offerings to our customers.”

Rewards can’t be used anymore; withdraw wallet balance to bank

Note that TinyOwl has stopped its services as of yesterday, i.e. 22 May. For TinyOwl Rewards, the company said that those needed to be used before 22 May, but given it’s last minute update, we imagine not many users would have had a chance to use them. It seemed to have run promotions crediting money to user’s Rewards till as recent as April of this year. For money in the MyWallet within the TinyOwl app, the company states that users can use the money anywhere where Citrus Cash is accepted, as well as withdraw money to their bank accounts.

Funding: The company raised $7 million in November 2015. In February 2015, it raised ~ $15 million (Rs 100 crore) in funding from multiple investors. It had also raised $3 million in a series A round of funding from Nexus and Sequoia Capital in August 2014.

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Mumbai localities where TinyOwl will continue food delivery: Breach Candy, Byculla, Chhatrapati Shivaji Terminus, Churchgate, Colaba, Cuffe Parade, Dadar & West, Fort, Girgaon, Grant Road, Kalbadevi, Lalbaug, Lower Parel, Mahalaxmi, Mahim, Malabar Hill, Marine lines, Matunga East & West, Mazgaon, Md. Ali Road, Mumbai Central, Nariman Point, Parel, Prabhadevi, Sewri, Tardeo, Wadala East & West and Worli.

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Full text of the service update:

Important Service Update

We are working on improving our delivery experience and will be temporarily discontinuing our services in some localities. It has been a difficult decision for us to make, and we are committed to return with an even better product for you in the near future.

We will still continue food delivery in the following localities of Mumbai –

Active Localities (in alphabetical order)

Breach Candy, Byculla, Chhatrapati Shivaji Terminus, Churchgate, Colaba, Cuffe Parade, Dadar East, Dadar West, Fort, Girgaon, Grant Road, Kalbadevi, Lalbaug, Lower Parel, Mahalaxmi, Mahim, Malabar Hill, Marine lines, Matunga East, Matunga West, Mazgaon, Md. Ali Road, Mumbai Central, Nariman Point, Parel, Prabhadevi, Sewri, Tardeo, Wadala East, Wadala West & Worli.

For all other localities, we’ll be discontinuing our services from 22 May 2016.

What will happen to my remaining TinyOwl Rewards?

If our services are being discontinued in your locality, we advise you to use your TinyOwl rewards before 22 May. However, you will still be able to use TinyOwl rewards when you order from the active localities (mentioned above).

What will happen to my MyWallet balance?

MyWallet is powered by Citrus Cash wallet. You can use your remaining balance to order from TinyOwl from the active localities (mentioned above). You can also use the balance to pay on any platform where Citrus Cash is accepted. If you wish to withdraw the balance to your bank account, you can do so by going to Menu > MyWallet > Withdraw money.

What about my saved information (addresses, cards, etc.)?

Your information is safe with us. This will help you order from TinyOwl when we start our services in your locality in the future. Your privacy is very important to us, and we take utmost care to protect your data.

Have other questions, feel free to reach out to us.

If your question was not addressed above, feel free to chat with us. Go to Menu > Chat with us.