freshdesk

Chennai-based customer support platform Freshdesk has acquired Framebench, an online collaboration platform that enables teams to share, review and comment on videos, images, documents and presentations etc., reports YourStory. The acquisition is an all cash and stock deal.

Post acquisition, Framebench will not accept and further purchases or renewals of its product. However, the company will still support existing customers. The company will also roll out support for Freshdesk customers, as it mentions that its current features will start appearing for Freshdesk customers.

This is Freshdesk’s fourth acquisition. In December, the company acquired Konotor a marketing and customer relationship manager for mobiles for an undisclosed amount. It had previously acquired Frilp in October and 1Click.io in August. Frilp is a social recommendations platform while 1Click.io provides customer support services.

Founded in October 2010, Chennai-based Freshdesk provides a cloud-based customer support platform which allows businesses to support customers through traditional channels like email, phone, website and forums and social channels like Facebook and Twitter.

Other players in the customer support and help desk software segment include Zendesk which went public in May last year, Salesforce’s Desk.com, SupportBee, Airwoot, UserVoice and HelpScout.

Freshdesk funding: In April last year, Freshdesk raised $50 million in a round of funding led by Tiger Global along with Accel Partners and Google Capital. It had also raised $31 million in Series D funding round led by existing investor Tiger Global and participation from existing investor Accel Partners and new investor Google Capital in June 2014.

Including both these investments, Freshdesk has raised a total $94 million investment across five different rounds, the others being a $7 million round from Accel Partners and Tiger Global in November 2013, a $5 million round from Accel Partners and Tiger Global in April 2013 and a $1 million round from Accel Partners in December 2011.

Nishant Rao appointment: In October, Freshdesk appointed Nishant Rao as chief operating officer. Rao would be responsible for all non R&D aspects of Freshdesk. Rao joined Freshdesk from LinkedIn, where he was the country manager for India for almost 3 years. At the same company, Rao worked as the director of business operations and head of global sales strategy for about a year and half.