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TinyOwl’s hostage crisis – Part I

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Update: Read Part 2 here. Also, the crisis has ended: details here

Update: A video recording of one face-off between the politicians and Choudhary is up here.


TinyOwl co-founder Gaurav Choudhary is being held hostage at the company’s office in Pune by employees who have been laid off. Choudhary, 24 years old, has been unable to leave the office for the last day and a half, and the situation is grim.

At the TinyOwl office, which MediaNama visited yesterday and today, chaos reigns. Yesterday, upon entering the office, we found a group former employees gathered around in a cluster, discussing developments angrily, while some were taking printouts and others were writing on the whiteboard. They remained unaffected by members of the police force walking in and out of cabins. Choudhary was nowhere to be seen.


In the above image: “Don’t trust IIT’ns”

“They say the F&F (Full and Final settlement) will be sent within 45 days, but how do we trust them when they haven’t paid the previous employees?” one employee asks me, adding, “We have a mail from the HR saying that F&Fs won’t always get settled within 45 days.” Some of the employees present at the office are from the previous round of layoffs which took place on the 31st of August this year.


In the current round of layoffs, employees were told that the Pune operations were being shut down, and that they needed to follow up with TinyOwl’s Mumbai office for settlements on the 2nd of November. Our query about whether the salaries were being paid in accordance with clauses in their offer letters received a loud ‘No’ as a response.

Members of the admin department have taken away the employees’ laptops and SIM cards. All that remains in the office is a scattering of desktops, some bean bags and chairs. “We were promised appraisals; we were sent an email saying “Future directions of TO”. We have a 100 such mails but nothing to show for it in real life,” a woman said.

Another said, “If you’re being laid off, the salary has to be credited into your account immediately. During the last layoffs, salaries were credited within 48 hours. This time they’re saying we don’t have the money. If you don’t have funds, how can you commit?”

Salaries were expected to be credited into employee accounts by 3:30PM yesterday, but four hours later, that had not happened. Those gathered were asking whether the company was being shut down. Another mentioned that a meeting of the board of directors was supposed to scheduled yesterday, but did not happen. “One of the co-founders is staying in The Hyatt,” another adds, saying that “Gaurav (Choudhary) doesn’t know anything about this office, he doesn’t know the number of employees here, how many people have resigned. The CEO hasn’t even seen this office and is being completely irrational.”

Another employee who had resigned in the hopes of getting her salary said, “They’ve splurged recklessly and vendor payments are pending. They’re least concerned that we’re jobless and its Diwali. We spent lakhs of money on these stickers,” she says, pointing to these:


Read: Part 2 of the TinyOwl Hostage Crisis: waiting for money in the bank, and a trip to the police station

Why was Gaurav Choudhary in Pune?

When we tried to speak with Choudhary, the (former) employees insisted that MediaNama only speak with him in their presence. Choudhary appeared to be on the verge of crying when he came out of a cabin, followed by the Police. “I don’t feel secure in this office, I want to go out,” he told those present, hearing which the crowd clapped and said, “We don’t feel secure in this office with you, we don’t feel secure with our careers which you ruined.” However, despite calling the police, Choudhary says that no one has threatened him.

TOempty office

Choudhary told MediaNama that TinyOwl could have sacked people over email, but decided to send one co-founder to each city, in order to do this in a more “human” way. “We don’t intend to hold anybody’s money…” he said. When the police announced that Choudhary had called them up saying he’s been kidnapped, employees responded by clapping and saying that it’s they (the employees) who have been kidnapped.

MediaNama asked Choudhary about who’s coming from the Mumbai office to help him with this situation and what the plan is. “We’re creating an emergency plan, jo sab ke liye sahi hain woh. Wohi hain, wohi option hain (what is fair to all, we’ll provide that, that’s the only option),”  he said. When asked about the status of the employees, and whether they were currently employed or had resigned, Choudhary took a deep breath and said “We were asking the management to do instant (money) crediting on whatever was due. However, it was not possible to do that quickly due to the calculations required and here, it was getting to ‘pehele aap transfer karo, fir hum resign karenge’ (transfer the money first, then we’ll resign) which got very messy. We decided to drop that idea because this was going on in 3 other cities simultaneously where employees agreed to take post dated cheques (PDCs) and left office. If we create an exception for Pune, employees from other cities will hate us. We’ve recently closed funding and we’re giving PDCs for everything. All the city groups united on WhatsApp… the company is not liable to pay dues by today and this is mentioned in the agreements (offer letters).”

When asked why employees who were laid off in the previous round hadn’t received their full and final settlement yet, Choudhary said, “We had an indication from the investor that we’ll close the funding by September end and we gave a 45 day period (for the F&Fs). But due to a bad market, it took time to close the deal and we were extremely cash crunched. So we requested people that as soon as we get new funding, we will shoot (off the payments). We told the old employees that money was coming on the 15th and we’d distribute it the same day.”

Read: Part 2 of the TinyOwl Hostage Crisis: waiting for money in the bank, and a trip to the police station

Enter the politician


By 8PM or so, local members of political parties had entered the TinyOwl premises, and when asked who had invited them, some of the employees said that they had, followed by others saying “all of us did.” A political party member told the police that they were free to arrest everybody in the room, but they (the employees) were not leaving the office until salaries had been paid.

One of the other politicians said that they were social workers here to sort an issue, and questioned Choudhary’s authority in the company. Choudhary said that he was only a product manager, not the CEO, to which the man leading the political group said, “If you’re only a manager, why have they (TinyOwl) dumped this work on you and run away? Call the concerned person if this is not your headache.”

The local politician told us that they were giving TinyOwl the option to pay one month’s salary, and the rest of the amount as a Post Dated Cheque, since payments had been pending for 2 months. A local journalist told Choudhary, “You’re not asking employees to leave, your company is shutting down, so you owe them not 2 months, but 3 (2+1) months salary,” to which the politician added, “Hum pyaar se kaam karte hain aur pyaar se kaam karwa ke lete hain, dono ki soch ke.” (We work with love and get work done the same way, thinking of both the involved parties.)

Pune calling Mumbai


The politician asked Choudhary to give him the phone number of the person authorized to make decisions. TinyOwl’s employees had made a list of terms and conditions. Employees demanded that Choudhary give him the number of Harshvardhan Mandad, another co-founder and the CEO of the company. That number was switched off, and had apparently been switched off since the day before. The politician then called Subhashis Chatterjee to discuss his terms and conditions; MediaNama was not privy to this conversation.

By 9:30PM, a new squad of policemen had arrived, a larger group. The politician explained the situation to this squad, adding for good measure that these employees were people from “good backgrounds”, fighting in a very mild manner. “Choudhary complained saying he’s been kidnapped. Where’s the kidnapping in this?” the head politician asked.



Editing by Nikhil Pahwa

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  • Raju Kumar

    Wow..Make in India..Wow….

    • vivek

      ab isme Make In India kaha se a gaya , matlab kuch bhi ? problem is in the business model not make in india this you will understand the day you become an entrepreneur Mr Kumar

    • Masum Ahmed

      make in india is manufacturing..u dumbo

      • stdps1080

        Not just in manufacturing, it incl. services as well.

  • Desh

    What r Politicians doing there?

  • Damn, what drama :D :o Sounds like a scene from a movie, or a TV series. Bad news for genuine startups who’re working really hard and competing with established corporates.

    • Abhinav Dubey

      wht abt salaries and firing of the employees dear?? no genuineness!!

      • I was talking about all startups as a whole, not only TinyOwl. Obviously, employees have to be paid. It’s their right. Startups can’t escape that saying that they don’t have money.

    • Ramesh Babu Y

      Employees also worked hard , so what abt their salaries ?

  • What does the startups listed on the whiteboard mean? Are they the alternatives for the TinyOwl employees to hop in or the next companies to fall?

  • Startup

    Several lessons here. TinyOwl should have done such mass firing in presence of security.

    Ex-TinyOwl Pune Employees are hurting their chances of getting recruited anywhere else. After such a negative public story, many recruiters and startups would not want to hire you.

  • Vikram Malik

    Such stories will only increase in times to come…slew of startups coming up inordinately, invariably led by young and ambitious folks with little business sense. They quickly burn through cash and then are at their wit’s end, leading to what’s being seen here.

  • The great Indian startup thamasha. Most of these startups are just focused on getting more and more funding, and fritter it all away hiring un-necessary resources and on partying and on spoils for the founders (recent news on a startup co-founder splurging on a global wedding on fund money). Most startups know zilch about customer service and engagement, and neither do they care about it. All they want to is be known as the “Uber of whatever”, and not on building great products, experience or services, nor do they have any ideas or solid business plans on how to convert their businesses into a profit center. I mean, what use is a business if it does not want to generate business? And in the end this happens. most startups will fade away in the recent future.

  • AAPTard

    This is where experience counts. These kids were too inexperienced on how to handle the situation. Cutting costs is fine. Consolidating operations is fine. How you handle lay-offs and closures is the difference between being held hostage and employees not wishing for your death

  • I hear from old school businesses all the time that it’s difficult for them to fire employees yet I see these startups do it all the time. Why is that?

  • When you try to grow too big too quick without your fundamentals in place, all this is bound to happen. VCs are also to be blamed for this. They want quick growth and high returns with easy exits.

  • Nikhil Srivastava

    Go Legal , here are some ideas.

    1. All such employees can file a complaint before the labour commissioner.
    2. All such employees can lodge a police complaint for cheating.
    3. All such people can jointly file a Money Suit claiming the amount with interest, damage & cost.

    Don’t sign any more papers, it will only makes things complex.

  • Suumit

    Udhaar ke paiso pe kab tak jiyoge bacho. Sudhar jao.

    • vivek

      haha exactly Udhar k paise :)

  • Sarabjeet Singh Pandey

    TinyOwl sells good food. I like some of their curry chicken items. Once i order it was yum. So bad TinyOwn will stop cooking after this kidnapping stuff and all that you know. huh!

    • RVJ

      Tiny Owl does not cook and are not a restaurant. They just allow you to order from Local restaurants via their app.

      • vijayninel

        Either Pandeyji is under influence of alcohol or is affected by the RSS lying disorder (RLD).

  • Jappreet Sethi

    Most of the startups In India are staffed by half baked HR Professionals who don’t think twice before hiring anyone and everyone by throwing money and raising the market wages beyond what the business can afford. Its lack of maturity to sack people by lay offs in this fashion. It is a matter of time
    when law will catch up as India still needs a retrenchment order to do bulk layoffs. Its humorous to see many startups HR being led by recruiters with one year of exp and playing the role of HR Leader.

  • Mr Chang

    Technically, just from a law background… He has been kidnapped and being held against his will. That is a long prison sentence if we go by the book.

  • Suresh

    I personally feel if he has to do this, he could have put this month salary waited till one week and after Diwali he could have explained that, if he doesn’t have the courtesy and heart that his people would be celebrating the festival with their kids and family that means he didnt care for his employees which is worst which will make impact the startup for sure

  • Manish

    With Tinyowl & Zomato joining the list of startups which are firing its staff for some reason or other, its becoming difficult for market pundits to declare startup as a good career option.

    Here is an analysis by FS Labs, highlighting the real reason behind ” Hiring & Firing” trend of startups.


  • yourbuddy

    Startups need to lay fundamentals for their working. Employee caring is one of them. They should arrange from any source for atleast a month salary by mortgaging/auction of assets to show atleast a bit care for the employees who trusted the company for their careers. Otherwise it is wise for such startups to shutdown their operation soon.

  • General Observer

    I would like to draw your attention into one more very interesting observation i have made quite a few times.

    Via some of my past orders i realised that in some of the orders There is a significant amount difference via tiny owl app and via other food delivering apps in my case it was Food panda.

    Later i found that this difference was exactly equal to 12.5% of my order meaning the VAT TAX.

    Then i realised that Tiny owl has been charging extra 12.5 % tax on resturants where prices are inclusive of VAT Taxes
    Intentionally or not. This is a grave error from their side.

    For ex —
    You can try it on restaurants like Basket Robbins, Subway etc.
    If this is not working for you please try some high end restaurants and this will definitely happen.

  • Manish

    Growing a startup is tricky. You can not just get a funding of $ 20 million and start expansion to 50 new cities. Market competition is huge – Your marketing & promotional fund would look small as compared to market leaders. Copying an idea also needs some brain. Here we have summed up all the reasons for TinyOwl firing spree.

    • LOL nice name for your website :)

      • Manish

        You like it right ? I mean the content.

        • vivek

          both :)

  • Steve Jobs once said for Microsoft “Microsoft has had two goals in the last 10 years. One was to copy the Mac, and the other was to copy Lotus’ success in the spreadsheet – basically, the applications business. And over the course of the last 10 years, Microsoft accomplished both of those goals. And now they are completely lost.”

    TinyOwl is not a concept which is completely new or unique; thousands of startups are growing in the domain of food ordering and delivery. Their rapid hiring and firing culture has developed a lot of lessons for startups. FS has comprehended few of those critical issues that are helpful for entrepreneurs.

    Read here the entire analysis of TinyOwl – Hiring and Firing Saga. http://www.fuckedupstartups.com/fs-analyser/tinyowl-firing-saga-lessons-for-small-startups/

  • Gaurav

    Pune has some of the most rowdy goon politicians. I left the city for US because I hated that city. I would recommend any company to invest in Pune.