Online food delivery service TinyOwl has tied up with Citrus to offer a wallet service in the former’s app to make payments and get instant refunds. Harshvardhan Mandad, co-founder and CEO of TinyOwl, said that customers faced ‘major dissatisfaction’ over refund challenges across industries, prompting them to make this move, adding that 30% of its orders were paid for by MyWallet in 4 weeks of launch. The feature is only available for Android at the moment, with plans to add it to iOS soon. MyWallet money can also be transferred back into the user’s bank account. Users will be able to pay via MyWallet as well as existing modes of payment such as card, cash, net banking and other wallets like Paytm, PayU Money and Mobikwik. Last month, the company extended its TinyOwl HomeMade service to Bangalore. Prior to the launch, TinyOwl did a pilot project in the city with 3 cuisines and 1 dessert option, and claimed to work with 15 chefs in Bangalore and 150 in Mumbai. It also added that it was doing around 500 orders every day, with the orders averaging at Rs 250, charging chefs a commission of 15-30% of the dish value. In the same month, it let go of a number of employees at the company primarily from its Mumbai and Pune offices. At that time, the company told MediaNama that the layoffs were strategic level decisions to ‘increase efficiency productivity and re-direct our diverse talent to focused departments’. As of now, the…
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