Online customer support platform Freshdesk has appointed Nishant Rao as COO, reports VCCircle. Rao will join in November and be responsible for all non R&D aspects of Freshdesk. Rao joins Freshdesk from LinkedIn, where he was the country manager for India for almost 3 years. At the same company, Rao worked as the director of business operations and head of global sales strategy for about 1.5 years. Prior to that, he worked as a senior engagement manager at McKinsey & Co, a senior software developer and development lead at Ariba for almost 5 years, a member of the founding team at Epicenter Technologies for over 4 years, a software development intern at Microsoft for 5 months and as the same at National Instruments for 4 months. Rao is on the advisory board of the National Committee on Skill Development of the Confederation of Indian Industry since May, he also is the chairman at IAMAI since the same period. He also serves on IAMAI’s board since March 2013, and was a board member at TechCrunch India for over a year. Freshdesk’s previous developments: - Earlier this month, the Chennai-based company acquired social recommendations platform Frilp for an undisclosed amount, to help Freshdesk’s customers talk to each other and crowdsource solutions. Frilp would be discontinuing the product in its current form and launch new ones. - In August, Freshdesk acquired live video chat provider 1Click.io for an undisclosed amount. Like Freshdesk, 1Click.io also provided customer support services with features like video chat,…
