Bipin Preet Singh, founder & CEO of mobile wallet firm, MobiKwik, did a Reddit Ask Me Anything session taking questions from Reddit users. Some of the questions about the company's customer service were particularly interesting: (questions and answers have been edited for brevity) Question: From past 2-3 years I haven't used Mobikwik at all. Once I did recharge of some 250-300, I never received that recharge nor I got my money back, on top of it, your customer care wasn't helpful at all. Even among my friends circles, I have many disappointed with Mobikwik's customer service. That said, do you planning anything to improve it? I have observed, on many cashback offers, Mobikwik always requires using real credit card or debit card, but fails when Virtual Card is used. Why so? For #2, if reason is to prevent abuse, you can always restrict the offer to a single number. So why not this? Why Indian companies hardly allow remote? Whats your view on remote working culture? Does Mobikwik has fully remote employees? Why Indian companies hardly contribute to open source? Does Mobikwik has any policy for employees to contribute back to OSS, say for 5 hours in a week? Indian startups/companies are always stereotyped as having bad security practises. I have read about Ola and Freecharge on this sub. So what do you say about this? Do Indian companies really ignore security practises? Why Indian companies don't have bug bounty programme? Does Mobikwik.com has one? If not, why? if yes, link please. What do…
