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RCOM launches emergency TalkLoan service for pre-paid customers

Reliance Communications has launched a new service for its pre-paid GSM customers called TalkLoan where customers with low pre-paid account balance can get an instant loan of Rs 5 or Rs 10 for both voice and data services. Customers can avail the service when their balance dips below Rs 10 by dialing *141#  and selecting the denomination of the instant recharge. The loan amount will be recovered by the company during subsequent recharges with a nominal transaction fee. The TalkLoan recharge does not have a validity period. A Reliance Communications spokesperson told Medianama that for a Rs 5 TalkLoan taken the customer has to pay back Rs 6, and for a Rs 10 TalkLoan Rs 12 will have to be paid back. He added that at all times, the operator will ensure that there is a minimum balance of Rs 3 in the customer's account. So if a customer gets a recharge of Rs 10, the amount credited to the account will be Rs 7 and customers will also get an SMS which reminds them of the use of the TalkLoan service. RCom added that the service will not extend to value-added services (VAS) and is intended for emergencies only. Also note, that this service will be extended to customers who have completed 90 days on Reliance GSM pre-paid service.  RCom has reported 29.7 million mobile Internet connections for the quarter ended September 30, 2014 (Q2-FY15), up 3.8% from 28.6 million mobile Internet connections in the previous quarter. Our take: There might be…

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