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Indian Railways told not to discriminate against e-ticket holders

The Delhi High Court, on July 15, directed Indian Railways to ensure that wait-listed passengers holding e-tickets are treated on par with wait-listed passengers holding physical tickets. The Railways have been given 6 months to comply. Wait-listed passengers with a physical ticket are at present allowed to board the train and occupy seats of passengers with reservation who fail to show up. On the other hand, wait-listed e-tickets are cancelled automatically at the time of preparation of the final chart before departure of the train. (Hat Tip: Apar Gupta) The petitioner’s lawyer cited Rule 2.11.1 d & e of Commercial Circular No.36 of 2011 dated 7th July, 2011 and titled “Introduction of e-ticketing and ticketing through mobile phone on Web Portal of Indian Railways” issued by the Railway Board to substantiate the claim of discrimination. It clearly states that wait-listed passengers holding e-tickets are prohibited from boarding the train and that their tickets will be automatically cancelled. The Indian Railways contended in its counter affidavit that even wait-listed passengers holding tickets in the physical form are not entitled to board the train. It added that unreserved tickets for sleeper and three tier classes can be obtained and persons holding such tickets can approach the Onboard Ticket Checking Staff who can allow them to board the train subject to availability of accommodation and on payment of necessary charges. This in effect means that wait-listed passenger holding ticket in the physical form can board a train subject to availability of accommodation but e-ticket wait-listed passenger cannot…

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