Update: This Quora thread suggests that Delhivery's attempt to change contracts for Gharpay clients is causing problems: it apparently wants to charge customers for failed transactions, and failed transactions are defined by how many customers say no. Updated: In a fresh mail that went out following our story, Delhivery has acknowledged that their mail went out to a large set of Gharpay clients, which it needn't have done, and explained the issues that they are facing, both from a technological and an operational (contractual) standpoint. Do see the mail below. A Gharpay client did tell MediaNama that they find it strange and unfortunate that the services were being stopped with just a 6 hour notice. Yesterday: Logistics firm Delhivery appears to be facing some integration issues with Gharpay, which it had acquired a little over a month ago. The company has sent out an email to clients, saying that it is facing "several unexpected issues at our operations and systems front", which have let to unsatisfactory turn-around-time's, reconciliation and remittance delays. They've asked clients to withhold pushing new orders to either Gharpay/Delhivery panel either manually or through the API from 5th August to 30th September 2013. An e-commerce client of Gharpay informed MediaNama about this. In an emailed response to a query to elaborate on the operational and systems issues related to the integration of the two companies, Sahil Barua, CEO of Gharpay, told MediaNama that this request is being made "only to clients who do less than 50 orders a…
