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DTDC Launches E-Commerce Logistics Service DotZot; Offerings


dotzotlogoCourier company DTDC Couriers & Cargo has launched a new specialized e-commerce logistics initiative called DotZot, reports Business Standard. The report states that this initiative will offer logistic solutions for e-commerce retailers and will be headed by Sanjiv Kathuria.

The company claims that this service will allow e-retailers to deliver their products to over 8,000 pin codes and 2,300 cities in the country.

With logistics playing a key role in the success of e-commerce companies, it looks like DTDC has decided to tap into this market with this market. However, do note that other courier companies like Bluedart, Aramex already have dedicated e-commerce divisions.

Offerings: According to DotZot website, it offers various e-commerce logistic solutions like DotZot Economy, DotZot Express and DotZot Premium services among others.

DotZot Economy looks to be the entry level solution offering basic services to e-commerce retailers, while DotZot Express offers a door-to-door service across more than 8000 pin codes in 2300 cities & towns across the country and DotZot Premium offers services like Same day delivery, morning delivery and evening delivery among others. The company however notes that premium services are currently available only in select cities and for select pin codes. Its not clear as to how much the company charges for these services, since there is no pricing information mentioned on the site.

DotZot also seems to offer return and exchange programs bundled with the economy and express solutions, a separate collect on delivery service and warehousing solutions for retailers and going forward, the company plans to introduce a goods packaging service for retailers.

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Location/Service Finder: Besides these services, DotZot also allows customers to track their shipments and offers a location/service finder that allows you to search for the services available in a particular locality. However, we noticed that the finder wasn’t working at the time of writing this article.

Other players:

Gharpay had raised investment from Blume Ventures, Sequoia Capital and Kae Capital last year, Delhivery had raised undisclosed investment from Indiatimes in June 2012, while Chhotu.in had raised angel investment from Global Super Angels.  Other players in this space include Holisol and Mudita among others. As stated earlier, Bluedart and Aramex also have dedicated e-commerce divisions.

In December 2012, Rocket Internet-backed Jabong had launched third party logistics service called JaVAS (Jabong Value Added Services), as indicated by a TechCircle report. The company currently claims to have clients like Yepme, Happily Unmarried, 21Diamonds, IndiaToday.in, and Done By None among others.

Besides this, e-commerce ventures like Flipkart and Myntra follow a hybrid logistics model- It has its own logistics service and also partner with other courier companies. While the reach of Flipkart’s distribution network is unknown, Myntra’s distribution network supported 18 Indian cities as of June 2012.

(With Inputs From Vikas SN)