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Note To RBI: Need A Level Playing Field In Online Billing In India

If you've tried to buy music on the newly launched iTunes India store, you'll notice that because your credit card information is already with Apple (when you log in), the billing process is very smooth. You click 'buy', a credit card transaction is processed, and you get your content, whether it is buying music or applications. It's the same if you buy an application on the Google Play Store, or, as I found out while promoting the #NAMA Conference in October, advertising online on Facebook in India. For a buyer, this is an ideal scenario - the business stores your credit card information, and the moment there is a transaction initiated, it bills you without any need to go through a 3D secure page, need your CVV for authentication. One click purchase. For a business, it ensures high conversion rates - the shorter the time between intent to purchase and the completion of the actual purchase, the greater the likelihood that the purchase will be completed. The problem is that many Indian businesses don't have the same option: the express checkout functionality, which some Indian businesses are now adopting (Cleartrip was possibly the first;Flipkart had done it too) still takes customers through a "Verified by Visa" or "Mastercard Secure" layer, and on mobile through the one time password process which often doesn't work (I've never been able to use it successfully, because). This has led to many businesses taking the closed wallet route: they encourage customers to use a single transaction to add…

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Written By

Founder @ MediaNama. TED Fellow. Asia21 Fellow @ Asia Society. Co-founder SaveTheInternet.in and Internet Freedom Foundation. Advisory board @ CyberBRICS

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