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Consumer Forum Penalises Airtel For Blocking Torrent Sites

The District Consumer Disputes Redressal Forum at Shimoga (Karnataka) has penalised Airtel for deficiency in providing Internet access when it blocked torrent sites earlier this year, following a Madras High Court Order received by Copyright Labs. Ruling in favour of the complainant, Vinay B, a resident of Shimoga, the consumer forum has directed Airtel to pay Rs 20,000 to the complainant (and pay interest at 9% per annum till date of payment), for deficiency in service and for causing mental agony, and Rs 2,000 towards litigation charges. A copy of the Court's order is available here. Complaint: Vinay B, a resident of Shimoga, filed a complaint against Airtel, alleging that while trying to access a torrent site from his mobile phone over a GPRS connection, he encountered the “Access to this site has been blocked as per court orders” message, in place of the web page. Following calls and e-mails to the customer service, Airtel failed to come up with a satisfactory response, and apparently misinterpreted the Madras High Court order blocking an entire website instead of a particular film clip, according to the complainant. Airtel's nodal officer came up with a response that the court order did not specify if Airtel should not ban the entire site, instead. Vinay informs MediaNama that he had the support of a consumer rights organization called CREDIT (Citizen Rights Education Development and Implementation Trust from Bhadravathi, Karnataka. Forum's observations: The forum observed that the blocking of the site 'amounts to deficiency in service and…

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