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Updated: TRAI Blacklists OnMobile & Four Others For Violating Telemarketing Rules


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Editors note: We have removed certain potentially defamatory comments. Please refrain from posting personal and  libelous comments. In case you find any comment abusive or personal, please report it to us.

Update: The TRAI has indeed blacklisted five telemarketers including OnMobile Global, Starpowerz Human Resources, Voicegate Technologies, Seraja Technologies and mCarbon Tech Innovation. Despite contacting OnMobile CEO, Arvind Rao, several times, we have not heard from him.

We apologise for incorrectly interpreting lack of awareness of the order as a denial from the TRAI, and for the inaccuracy in our reporting, arising out of it. We thank our readers for pointing this out. Here is the screen-shot of the list of blacklisted telemarketers on the TRAI’s NCPR website:

Earlier: The Telecom Regulatory Authority of India – TRAI, has denied blacklisting mobile VAS provider, OnMobile on the grounds of violating  telemarketing regulations. The news about the authority blacklisting the company was reported by The Hindu.

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The report had mentioned that the TRAI had sent a notice to telecom operators to disconnect links with OnMobile within a period of three days and submit compliance reports. However, OnMobile had denied receiving any formal communication.

Update: On being contacted by MediaNama, a TRAI spokesperson said that he was not aware of any such development.  He categorically mentioned that if there would have been any communication related to blacklisting, it would have been made public on the TRAI website. OnMobile CEO, Arvind Rao, did not take our calls. We have sent a text message to him asking for a confirmation, and will update the post as soon as we hear from him.

 

 

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  • Unknownindian

    Does a spokesperson who is not “aware’ means denying?

  • Gola

    Commendable action taken by TRAI.. However it should have happened with Pesky callers who will eat your head away by and not with the people who innovates and brings services to the Customers. 

  • Amy

    Is ONMOBILE an advertiser in medinama ?

  • Abhaikumar

    Surprising that a trai spokesperson who is not aware’ is being used to deny. And medianama calls to the company CEO was not answered when it is the company which should be the one to deny it. Your reporter should have done a complete job before publishing this story.

  • Nikhil Pahwa

    The trai pro said that he is not aware of any such order, and that if there was such an order, it would be up on trai’s website.

    We have interpreted this as a denial.

    We have not been able to locate any such order. If you have a copy, mail it to us.

  • Nikhil Pahwa

    The trai pro said that he is not aware of any such order, and that if there was such an order, it would be up on trai’s website.

    We have interpreted this as a denial.

    We have not been able to locate any such order. If you have a copy, mail it to us.

  • Anonymous

     Have heard that four more companies have been balcklisted.. who are they any idea???

  • Wikileaks

    It is very much true… they screwed up in their telemarketing activities in Reliance… hundreds of DND complaints in one day!!!

  • Narayanan

    what is the big deal on this ? .. Onmobile core business is not telemarketing , If this blacklist wont going to harm anything to onmobile . They have to stop the product promotion through 3rd party . As far i know onmobile outsourced most of its telemarketing to 3rd parties long back 

  • Sudevan Narayanan

    what is the big deal on this ? .. Onmobile core business is not
    telemarketing , This blacklist wont going to harm anything to
    onmobile . They have to stop the product promotion through 3rd party .
    As far i know onmobile outsourced most of its telemarketing to 3rd
    parties long back  

    • Thirumnathan

      Onmobile does its own promotion.  They have been facing severe problems in the last few months.  Their CFO resigned a few months ago. 3 independant Directors have resigned. And Rao stepped down from Chairman to CEO.  So many changes, makes you think something is wrong internally.  Now we know what it is.  They have been wrongfully creating subscriber based revenues, and now they are paying the price.  Thank you TRAI for catching these unscrupulous guys.  They have been preying on unsuspecting subscribers, many of who are uneducated and elderly who do not know how to fight back.

  • Narayanan

    what is the big deal on this ? .. Onmobile core business is not
    telemarketing , This blacklist wont going to harm anything to
    onmobile . They have to stop the product promotion from their license and have to do through 3rd party . As far i know onmobile outsourced most of its telemarketing to 3rd
    parties long back

    • Prakash Mehta

      Onmobile has been dishonestly increasing their revenues for a long time.  As a subscriber in Vodafone I have 3 times been activated on caller tunes (RBT).  A friend in Vodafone finally told me that Vodafone is run by Onmobile.  This is more prevalent for pre-paid users.  My driver was also activated, and if you de-activate you have to pay for the entire month. This is how VAS players have been making money, since they are on revenue share and get 20% of the revenues from the ‘illegal sale’.  Yes, Vodafone makes more money 80%, but as a percentage of their own revenues (30K Cr), this addition income is nothing.  Onmobile annual turnover is 500Cr.  They make 50Cr per year form Vodafone, so increasing it by 10% is an increase in 1% of total revenues.  Now you see the Math?

  • Rahul jain

    Whats goin on TRAI’s mind…now no any sector is safe…but its a very bad decision taken by TRAI.

  • M M Rao

    With due respect to every Organization / Telecom Operator I would say the following :

    It is not correct on the part of TRAI to blacklist the VAS Players itself. 

    It is the Operator at whose instance the VAS Player acts. 

    It is the Operator base on which VAS Players run the Operations.

    It is the Operator to eat more revenue out of total efforts put in by the VAS Players. 

    Root Cause Analysis is not properly done by the TRAI while blacklisting the VAS Players.  TRAI has unilaterally taking the decisions without intimating the VAS Players in writing (advance notice) calling for explanations for such violations wherein the VAS Players would have a room to spell something concrete against these practices.

    Anyhow, it is now made mandatory (came to know through a reputed news paper) by the TRAI that the Operators are asked to set up an ‘In house model” for VAS Operations without there being any 3rd party intervention.  Now the heat will be experienced by everyone, by December, 2012.

    • Murali_k

      VAS players push for numbers on behalf of Operators – I agree.
      But VAS players do it in their own interest, and operators dont mind the extra income.
      Assume OnMobile makes 50Cr from Vodafone – if Onmobile makes an additional 10% of revenues, its another 5 Cr of revenue for them, and since there are no additional expenses, it will add striaght to their profits, and hence boost up their share prices.  Thats a 1% increase in topline and 10% increase in bottom line for Onmobile
      If Onmobile makes 5 Cr – we can assume that Vodafone makes another 20 Cr.  These 20 Cr are hardly a fraction of the total revenues of Vodafone (30K Cr).  Hence the benefit to Vodafone is minimum.

      Why is it that all VAS players were not blacklisted and only a few? 

  • Pirate Marshal

    seems like only Onmobile is the star of this blacklist!!! what about MCarbon and Voicegate? also plz publish on what grounds these companies have been shortlisted? Seraja Tech is not even found on google (plz share the link if someone have it)