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Updated: TRAI Blacklists OnMobile & Four Others For Violating Telemarketing Rules


Editors note: We have removed certain potentially defamatory comments. Please refrain from posting personal and  libelous comments. In case you find any comment abusive or personal, please report it to us.

Update: The TRAI has indeed blacklisted five telemarketers including OnMobile Global, Starpowerz Human Resources, Voicegate Technologies, Seraja Technologies and mCarbon Tech Innovation. Despite contacting OnMobile CEO, Arvind Rao, several times, we have not heard from him.

We apologise for incorrectly interpreting lack of awareness of the order as a denial from the TRAI, and for the inaccuracy in our reporting, arising out of it. We thank our readers for pointing this out. Here is the screen-shot of the list of blacklisted telemarketers on the TRAI’s NCPR website:

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Earlier: The Telecom Regulatory Authority of India – TRAI, has denied blacklisting mobile VAS provider, OnMobile on the grounds of violating  telemarketing regulations. The news about the authority blacklisting the company was reported by The Hindu.

The report had mentioned that the TRAI had sent a notice to telecom operators to disconnect links with OnMobile within a period of three days and submit compliance reports. However, OnMobile had denied receiving any formal communication.

Update: On being contacted by MediaNama, a TRAI spokesperson said that he was not aware of any such development.  He categorically mentioned that if there would have been any communication related to blacklisting, it would have been made public on the TRAI website. OnMobile CEO, Arvind Rao, did not take our calls. We have sent a text message to him asking for a confirmation, and will update the post as soon as we hear from him.

 

 

  • M M Rao

    With due respect to every Organization / Telecom Operator I would say the following :

    It is not correct on the part of TRAI to blacklist the VAS Players itself. 

    It is the Operator at whose instance the VAS Player acts. 

    It is the Operator base on which VAS Players run the Operations.

    It is the Operator to eat more revenue out of total efforts put in by the VAS Players. 

    Root Cause Analysis is not properly done by the TRAI while blacklisting the VAS Players.  TRAI has unilaterally taking the decisions without intimating the VAS Players in writing (advance notice) calling for explanations for such violations wherein the VAS Players would have a room to spell something concrete against these practices.

    Anyhow, it is now made mandatory (came to know through a reputed news paper) by the TRAI that the Operators are asked to set up an ‘In house model” for VAS Operations without there being any 3rd party intervention.  Now the heat will be experienced by everyone, by December, 2012.

    • Murali_k

      VAS players push for numbers on behalf of Operators – I agree.
      But VAS players do it in their own interest, and operators dont mind the extra income.
      Assume OnMobile makes 50Cr from Vodafone – if Onmobile makes an additional 10% of revenues, its another 5 Cr of revenue for them, and since there are no additional expenses, it will add striaght to their profits, and hence boost up their share prices.  Thats a 1% increase in topline and 10% increase in bottom line for Onmobile
      If Onmobile makes 5 Cr – we can assume that Vodafone makes another 20 Cr.  These 20 Cr are hardly a fraction of the total revenues of Vodafone (30K Cr).  Hence the benefit to Vodafone is minimum.

      Why is it that all VAS players were not blacklisted and only a few? 

  • Pirate Marshal

    seems like only Onmobile is the star of this blacklist!!! what about MCarbon and Voicegate? also plz publish on what grounds these companies have been shortlisted? Seraja Tech is not even found on google (plz share the link if someone have it) 

  • Bblunt99

    It’s ironical that on mobile is there as telemarketer. It’s important to understand who is a telemarketer and who is a platform provider. As far as I know they are vas platform providers and whatever services they provide it’s thru the telco so a direct to consumer marketing service doesn’t come into play. Telcos r the gatekeepers and it’s them who have to set up a process for consumer communication via SMS or whatever. Telemarketers who are actually doing it be in property agents, marketing agencies etc are to be checked and not the people who give you the ammunition to build the system in the first place.

  • Shyamu

    its AIRHUB.com a hyderabad based company. Who is now front ending.

  • Radhaswamy

    All VAS providers who run revenue share business are registered as telemarketers.  This is because they generate their own promotions and contact customers on behalf of the operator.