Indian Railway Catering & Tourism Corporation (IRCTC), which manages the online rail ticketing for the Indian Railways, reported around 12.99 Million transactions for the month of December, of which almost 75.53% were successful. A failure rate of almost 25% is rather high, especially on such high volumes. What’s interesting to note is that despite it being the festive season, the number of transactions actually declined month on month by 0.7% between November and December 2011. SBI Debit Cards reported the highest number of transactions at 1.63 million, followed by the ICICI payment gateway at 12.66 million.


MediaNama readers might recall that the Indian Railways had launched an alternative system for online ticketing, which, last we checked wasn’t working. Now the reservations page for CRIS points towards the IRCTC site, with no mention of the CRIS reservation site.

Payment Gateway Specific Information:

SBI Debit Card: Accounted for 12.47% of total transactions, and 10.34% of total successful transactions

ICICI Payment Gateway: Accounted for 10.16% of total transactions, and 10.48% of total successful transactions

Citibank: 5.27% of total transactions, 4.53% of total successful transactions, and a 64.97% success rate

HDFC: 6.12% of total transactions, 5.90% of total successful transactions, and a 72.90% success rate

Itz Cash Card: 4.06% of total transactions, 4.84% of total successful transactions, and a 89.98% success rate.
I Cash Card: 2.70% of total transactions, 3.31% of total successful transactions, and a 92.61% success rate.
– Oxicash: 0.12% of total transactions, 0.12% of total successful transactions, and a 72.84% success rate.


IRCTC Reports 13.08M Transactions For November 2011
– IRCTC Reports 12.6M Transactions For September 2011; 4.55% Down
– IRCTC Reports 13.2M Transactions For August 2011; 1.73% Down
– IRCTC Reports 13.5M Transactions For July 2011; 19.30% Up
– e-Ticketing Disabled; 11.3M IRCTC Txns For June 2011
– IRCTC Reports 10.3M Transactions For May 2011; 1.78% Down
– IRCTC Reports 10.5M Transactions For April 2011; 8.55% Down
– IRCTC Reports 11.7M Transactions For Janu 2011; 3.26% Up; Cash Cards Down