RTI: Gujarat Has Highest Internet Common Service Centers; Haryana Shut Down All


Gujarat is the leading state when it comes to rolling out new Common Service Centers, with as many as 13,695 CSCs being set-up as on February 2011, 100 percent roll out, and none of them shut down, MediaNama has learned via a Right To Information request filed with the Department of Information Technology. Trailing behind Gujarat were Uttar Pradesh with 9032 centers, albeit with only around half of the planned CSCs operational, and Madhya Pradesh with 8850, again with 95.86% rollout completed.

Common Service Centers, which are part of the government’s National e-governance plan allow citizens in rural areas to access e-governance services and more, including access and submit information such as birth certificate, Internet access, e-Learning, electricity bill collection, BSNL bill collection, mobile top ups, railway reservation, LIC premium collection, e-Commerce, etc. They are also acting as banking correspondents.

CSC Shut Downs

As of February 2011, 90,018 of 126043 planned CSCs had been started, and 4537 had been closed down. What is shocking is that all of the Common Service Centers rolled out in Haryana had been shut down – 1159 of them. According to the CSC website, contracts of SARK Systems Jaipuria Group, Comat Technologies, 3i Infotech Limited, in the state, were terminated.

The highest number of shut downs were from Tamil Nadu with 1976 CSCs closing shop, followed by Uttaranchal with 77.59% of its CSCs discontinuing operations, and Tamil Nadu at 50%.

We’re planning to file a follow-on RTI request for information on transactions at Common Service Centers, so if you have any suggestions or data requirements related to CSCs, do contact us at nikhil at medianama dot com.

Related:
- SREI Sahaj & Consim Tie-Up For For Rural Matrimony; Expensive; Job Portal Chaakri?
- Gujarat To Introduce e-Voting In Civic Polls; Why Not Use CSCs?
- RBI Allows Broadband Enabled CSC’s To Be Used As Banking Correspondents

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  • 100rabh

    This is a really nice initiative by you. Its interesting to know which states are really forward looking and which are not.

  • Nikhil Pahwa

    Thanks. what kind of info do you think we should get?

  • _alps

    It is not clear why these CSCs were shut down (like in TN and Uttaranchal)? Lack of consumers?? Is this because ample awareness of its usefulness is not present. Would like to know about the causes.

  • http://twitter.com/vimoh Vijayendra Mohanty

    Perhaps an application requesting for the reasons cited by authorities for shutting the CSCs down.

  • Nikhil Pahwa

    We’ll try. But going by past responses we’ll probably get something vague like “due to non compliance” Asking for data means we’ll get a response

  • http://jace.zaiki.in/ Kiran Jonnalagadda

    I used to work at Comat and was involved with the Haryana telecentres. Three factors were at play:

    1. The state had no e-services to offer, unlike, say, Karnataka.
    2. The contracts were awarded in 2007, months before the US economy collapsed and credit markets dried up. Contract winners could not raise the money necessary.
    3. The biggest factor of all: the tendering process was flawed. Contractors were expected to bear the full cost of rolling out telecentres and could bid for a state subsidy (per month per centre). Bidders figured that asking for the lowest possible subsidy was a sure way to win the contract. After a few rounds across the country (CSC contracts were being handed out all over), some deep-pocketed bidders started bidding negative — offering to pay the state for the privilege of operating a telecentre.

    Needless to say, this was a terrible idea with a recession about to hit. Comat won Haryana before the negative subsidy game started, but still found itself unable to operationalize the centres.

  • Bling

    e-governance reduces corruption at entry level. Knowing TN, thats something that the guys didn’t want it. Chandrababu Naidu was very unpopular among State govt employees for his e-govt initiatives, but was popular among urban junta.

  • Nilesh

    Nikhil,

    Can you post the raw data as well in addition to the summary? There can be a lot of interesting ways to see and visualize the data and that’s possible only if the raw data is available.

    This RTI initiative by Medianama has been really good. Keep it up.

    cheers
    nilesh